AAA Northway


Increasing AAA Northway’s availability & redundancy for their business-critical infrastructure

When you need roadside assistance, you reach for your phone. LogicalNet moved AAA Northway’s mission critical systems into a highly scalable and redundant data center, so outages are all but eliminated.

AAA Northway

The backstory

AAA Northway serves Amsterdam, Clifton Park, Plattsburgh, Queensbury, Saratoga Springs, Schenectady, and Vestal. Their phones are the lifeblood of their business. Without them, it can be more difficult for their customers who may be stranded and in need of roadside assistance. Because of this, they require an extremely reliable phone system.

Challenges & objectives

AAA Northway previously hosted all their systems internally in a central administrative location. During one extended power outage, their backup uninterruptible power supply (UPS) ran out after 16 hours, which in turn caused significant file corruption.

How we helped

After the power outage, Matt at LogicalNet worked with Mike Dowen, AAA Northway’s Managing Director of IT & Security (SISO), for more than 8 hours over a holiday weekend to rebuild and restore all their files. By Monday morning, AAA Northway was fully functional again. That experience, in turn, culminated in AAA Northway working with LogicalNet to move all their servers to our Class A data center with redundant power supplies on all servers, full UPS backup, and redundant internet feeds.

LogicalNet also houses AAA Northway’s PBX phone system in its fully managed data center which gives them the reliability they need.

Mike Dowen commented that he has worked with many companies in his almost 30-year career at AAA and has never had a support staff that was so diligent at getting things done as the team at LogicalNet. “They’re really good at their jobs and they care about customers.” He also notes that, “the speed at which everything is handled is phenomenal.”


AAA Northway servers and PBX system now have far superior redundancy, scalability and availability compared to their on-premises approach.

When talking about Mike, Matt, and Darren at LogicalNet, Michael says, “they’re some of the best people I’ve ever worked with.”

Michael Dowen
Managing Director, IT & Security (SISO)

Looking forward

As a next project with us, he is looking forward to enhancing his approach to security and improving how he protects his company’s sensitive assets. This will include our Sentinel One XDR/SOC/SIEM product and reviewing all key policies and procedures.

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